100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your URBAN TOOL purchase, you can return it for a replacement or refund within within 14 days of purchase.
URBAN TOOL guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.
You have the right for exchange, partial return or for complete cancellation of the contract. All returns must have original tags attached, must be unworn and in re-saleable condition. The fitting is allowed but use for several days is not allowed and is considered as use and acceptance of purchase contract.
We recommend you to contact us for any returns: firstname.lastname@example.org The action of sending must be within the 14 days deadline to validate the withdrawal. >> WITHDRAWAL FORM
When returning an item, the item is your responsibility until it reaches us. URBAN TOOL will not accept a return that is shipped with shipping costs due. Shipments without freight prepaid will be automatically rejected because of the immense costs and will be returned to sender. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Returning outside of the EU
When returning an item from outside of the EU please make sure your return shipment is declared at the shipper/customs as official return shipment of an online purchase in order to avoid import duties to the EU. The original invoice has to be enclosed, please contact your shipper for detailed instructions and documents. URBAN TOOL has the right to deduct all custom duties and costs which occur due to wrong or missing declaration from due refunds. Please note the return process can take several working days. We will contact you by email during the return process with all details.
Any returns from outside EU have to get prior authorization from URBAN TOOL by e-mail; we do not accept unauthorized returns from outside EU.
Consequences and Effects of Withdrawal
Upon withdrawal of the purchase contract URBAN TOOL GmbH has to return to EU-customers all payments including costs for shipment (URBAN TOOL GmbH has to compensate only costs in the height of standard shipments, any additional costs that have occurred for chosen express shipment services are not to be returned) promptly within 14 days from the day the withdrawal note has arrived at URBAN TOOL Design und Handels GmbH. To customers outside the EU refunds are limited to costs of goods only. Refunds will be credited to your original method of payment, except any other payment method will be agreed by both parties. No charges for the money return will occur. We are entitled to withhold the money return until we have received the goods back or you have provided proof of return shipment of goods, depending which is earlier.
Upon withdrawal of contract you are obliged to return the goods within 14 days starting from the day of withdrawal note. Returns have to be done to: URBAN TOOL Design und Handels GmbH, Reindorfgasse 36, 1150 Vienna/Austria, Email: email@example.com, Tel: +43 1 892 0303. The 14days deadline for returns is successfully kept when goods are dispatched within 14 days.
The cost of returning the item to us is your responsibility.
Exchange to another Article or the Size
Just simply return the item or items you want to exchange to us in their original condition within 14 days from the date on which you received them from URBAN TOOL.Please mention clearly your new purchase wish! >> EXCHANGE FORM
The exchange shipment of your new item will be free of charge within Austria. We kindly ask for your understanding that exchange shipments outside Austria have to be handled like a new order and new shipment costs will occur.
I received the wrong Item
If the item you received is not what you originally ordered, please contact customer care quoting your order number or invoice number, your name, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from the date on which you received the item to return it to us.
If the item you received is faulty, please contact customer care quoting your order number or invoice number, your name, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from the date on which you received the faulty item to return it to us.