A long shelf life for our products is very important to us and want you to enjoy your URBAN TOOL product for as long as possible. With our repair service, we can extend the life cycle of your holster or bag and at the same time make a major contribution to conserving resources. Because repairing is better than throwing away. Within the first 6 months, we will eliminate all defects based on material or manufacturing defects free of charge by repairing or replacing the product. After that 6 month, we will be happy to repair it for a small fee.
Excluded from free rapair service are damages due to improper use, own fault, normal wear and tear as well as defects that only insignificantly affect the value or the usability of the product. If the products are tampered with or modified, the claim for repair expires. The free repair service also expires for products from the sales area; these products are often from older collections and can therefore show material fatigue.
Best is you contact us via the contact form below we will get back to you as fast as possible. Do not forget to add your order number and purchase date to the contact form, thank you.
URBAN TOOL HQ & SHOP
Reindorfgasse 29, 1150 Vienna
Tel: +43 660 6984167
shop opening hours:
Mo -Do 12:00 – 18:00
HOTLINE: Mo -Fr 09:00 – 17:00 +43 660 6984167