Shipping information

Our shipment warehouse is located in Vienna / Austria / EU. All orders are sent from this warehouse.
Deliveries will be made within 1-2 working days after you place your order (excluding weekends).

Deliver Costs
All shipping charges are flat rate meaning that only adds a single shipping fee to your order, regardless of how many products it contains.
We ship wordlwide to almost all countries. Shipments of 190 EUR have worldwide free shipment
Please note, we are unable to change a delivery address once the order has been despatched.
In case the buyer is changing the address at the forwarder any costs occuring due to changeing address must be covered by the buyeer.

We send our parcels with:

Standard delivery:
Austria,Germany, EU 1, EU 2 with GLS
EU 3, Europa, Amerika, Asia, Australia, Middle East, Rest of World with POST

Details on returns please see >> RETURNS

Duty and Customs
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. You may want to contact your local customs office for further information.
Shipments outside EU: The delivery charges you pay to URBAN TOOL do not include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to URBAN TOOL and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

Contact us
If your query relates to an order or feedback regarding this site then send us an e-mail or call us between 8am and 5pm (GMT) week days.
Tel. : +43 699 18482501